“One of the greatest challenges for State DOTs is motivating construction contractors to achieve or even surpass an agency’s goals for customer satisfaction”. This web page, provided by the U.S. Department for Transportation, provides advice, case studies and links to other resources that will aid State and local agencies to encourage contractors to build highway projects in such a way that the process responds to the public’s desires and needs.
Kathleen A. Bergeron
Federal Highways Administration
Finances & Economics
USA and Canada (USC)
United States of America