Type
General Knowledge
Author
Yves Devin, Fellow CRIA
Organization
Société de Transport de Montréal (STM)
Published in
2012
Submitted by
jean-rene BERRENGER
Related theme(s)
Urban Mobility
Region
USA and Canada (USC)
Country
Canada

The Montréal metro: A Reflection of Our Employees and Our Customers

This presentation by Carl Desroeirs of Société de Transport de Montréal, provides you with STM’s strategy to win more metro passengers and outlines STM and their journey in creating the best possible metro for the city of Montreal.

The case study will address the following topics:

  • An insight into STM’s metro strategy
  • Key objectives
  • Public consultation
  • Lessons learnt